Terms of Service (Feb 2025)

1. About Anecdote Travel LLC and these Terms

Welcome to Anecdote Travel LLC ("Anecdote," "we," "us," or "our"), a travel agency operating as an affiliate of FORA Travel Inc. Our mission is to facilitate quality travel experiences, providing personalized services tailored to the individual needs and preferences of our Clients ("you").

1.1 Definitions

1.2 Services Offered

Anecdote is proud to offer the following key services, each designed to enhance your travel experience:

1.3 Acceptance of Terms and Conditions

By utilizing any of the services provided by Anecdote Travel LLC, you agree to be bound by these Terms of Service ("Terms"), which constitute a legally binding agreement between you and Anecdote. These Terms are designed to clearly define our mutual obligations and the conditions under which we will provide our services to you.

Please carefully review these Terms before accessing or using our services. Your continued access and use of our services signify your acceptance of these Terms and any subsequent modifications.

1.4 Age and Contractual Capacity Certification

By agreeing to these Terms of Service, you (“Client”) certify that you are at least 18 years of age and possess the legal capacity to enter into this Agreement. We do not allow minors (individuals under 18) to use our Services directly, whether by contacting us, making bookings, or otherwise engaging in transactions; any minors who travel under arrangements made through us must be accompanied and supervised by an adult (age 18 or older) at all times. If you are entering into this Agreement on behalf of a business or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms, and “you” or “Client” shall refer collectively to both you as an individual and the entity you represent.

1.5 Changes to these Terms

We reserve the right to amend or update these Terms at any time without prior notice, and it is your responsibility to review these Terms periodically for any changes. We will strive to contact you directly via email, SMS, or WhatsApp for material changes to these Terms.

1.6 Service Provision and Termination

We reserve the right to refuse or terminate services to anyone at our discretion, without explanation, at any time. This includes cases of breach of these Terms, or behavior negatively impacting Anecdote’s operation, reputation, or other clients. Upon service termination, we will notify you and refund any prepaid fees for unrendered services, although no refunds are provided for services already rendered or third-party services arranged through us.

2. Relationship with Hospitality Providers

Anecdote acts as an intermediary between you (the Client) and third-party hospitality providers (e.g. hotel companies, private transfer companies), facilitating the booking of travel components to enhance your travel experience. It is crucial for you to understand the nature of our role and the contractual relationships that govern your bookings:

2.1 Intermediary Role

Our service encompasses the facilitation of travel component bookings, offering general travel consultation, and providing support through services such as concierge. We engage with third-party hospitality providers (including hotels, airlines, car rental companies, and activity operators) on your behalf to secure these components, based on the preferences and specifications you provide.

2.2 Non-Party to Contracts

Anecdote is not a party to the contractual agreement formed directly between you and any third-party hospitality provider. The services provided by these providers, and any terms, conditions, and policies related to your booking and use of their services, constitute a separate contract between you and the provider.

2.3 Provider Terms and Conditions

You are subject to the terms, conditions, and policies of the third-party hospitality providers with whom you enter into contracts. This includes, but is not limited to, policies on cancellations, refunds, changes, and any specific rules or restrictions. We commit to assisting in communicating these policies to you; however, the responsibility to review, understand, and agree to these terms prior to booking lies with you. It is crucial to review these policies thoroughly, as they may limit your rights or your ability to get a refund. If you would like a copy of the policies relevant to your bookings, you can contact us via email at concierge@anecdote.travel.

2.4 Liability and Dispute Resolution

As we do not directly provide the booked Travel Components, Anecdote cannot assume liability for the actions, omissions, or any failure to fulfill their obligations by third-party providers. While we strive to ensure the accuracy of the information provided and take care in selecting reputable providers, any disputes or issues arising from the provision of services by these providers should be addressed directly with them. We also strive to provide reasonable assistance in facilitating communication between you and the provider, yet the resolution of such disputes lies beyond our control and responsibility.

See also Section 5 (Disclaimer of Warranties and Limitation of Liability) for additional limitations on Anecdote’s liability.

3. Relationship with FORA Travel Inc.

Anecdote Travel LLC is an affiliate of FORA Travel Inc (”FORA”). Aneccdote utilizes FORA’s International Air Transport Association (IATA) license and their seller of travel licenses for the booking of travel components. By choosing to book with Anecdote Travel LLC, you, the client, acknowledge and agree to be additionally bound by the terms and conditions as well as the privacy policy of FORA Travel Inc. These can be found at their respective links:

In the course of providing our services, communications may be sent from email addresses ending with fora.travel in addition to those from anecdote.travel. Furthermore, for specific tasks such as providing payment information, clients may be directed to FORA Travel's platforms.

This collaboration with FORA Travel Inc. enables us to offer an enhanced range of services and support, ensuring a seamless travel booking and planning experience. By engaging with our services, you consent to this shared operational model and the associated terms, conditions, and communication methods.

In the event of any direct conflict between these Terms and FORA Travel Inc.’s terms, the latter shall govern for matters directly involving FORA’s services.

4. Payment Terms and Pricing

Anecdote strives to provide clear and transparent payment terms. Here's an overview:

4.1 Service Fees

Listed on our website and subject to change, our fees reflect the value of our planning, research, and booking services. Collected just before service delivery, these fees are nonrefundable except if Anecdote discontinues services, in which case refunds apply for unrendered services as detailed in Section 1.6.

4.2 Booking Travel Components

We book travel components on your behalf, adhering to the cancellation and refund policies of third-party Hospitality Providers. We'll clearly communicate these policies to you and help you access detailed terms upon request. We cannot override a provider’s policy.

4.3 Payment Timing

Charges from Hospitality Providers may occur at or shortly after booking, upon arrival, or at checkout. We can provide you with information on when you will be charged upon request.

4.4 Quotes

Quotes provided by Anecdote are for your convenience and include all known taxes and fees to offer a comprehensive overview of the expected cost. Please be advised that the actual amount payable may be subject to change until the booking is finalized, in accordance with the pricing policies of the Hospitality Provider. If prices change between the time of quote and time of booking, we will make efforts to inform you of the difference in price before proceeding to book. If the booking terms allow you to receive a full refund for the amount paid, we may proceed to book even if there is a price discrepancy in the interest of securing availability and carrying out our services as advertised. If the booking terms do not guarantee a full refund, we will not book if the quoted price and price at booking time differ by more than 1%.

Although we often present rates in United States Dollars (USD) for convenience, it's important to note that the actual payment may be processed in the local currency of the travel component. Consequently, the final USD amount paid may fluctuate due to currency exchange rates. Our quotes do not encompass any charges that may arise from currency conversion.

4.5 Additional Perks and Inclusions

From time to time, Anecdote may offer or advertise additional perks and inclusions (“Perks”) in connection with certain bookings (for example, complimentary breakfast, spa credits, or room upgrades). While some Perks may be described as “if available,” others may be described as “guaranteed” by the relevant Hospitality Provider. Regardless of any description we provide, all Perks are ultimately provided at the discretion of the Hospitality Provider, and Anecdote cannot guarantee that “if available” Perks will be honored. These offerings are subject to provider availability and limitations.

Where we advertise or arrange for Perks, we rely on information and commitments from the Hospitality Provider, and we will make reasonable efforts to confirm your eligibility for these Perks. However, Anecdote cannot be held liable if the Hospitality Provider fails to provide any advertised Perk, even in cases where a Perk was described as “guaranteed.” In the event that a provider refuses or is unable to furnish a stated Perk, you may need to address the matter directly with the provider. Nevertheless, we will make every reasonable effort to assist you by facilitating communication and advocating on your behalf. Ultimately, the Hospitality Provider remains solely responsible for fulfilling—or failing to fulfill—any Perk.

By booking through Anecdote, you acknowledge that any Perks offered are contingent on the policies and performance of the Hospitality Provider, and that Anecdote bears no liability for the unavailability, modification, or withdrawal of such Perks.

4.6 No Price Guarantee

All prices are subject to availability at time of booking. While Anecdote strives to find you the best deals, Anecdote cannot guarantee the lowest possible rates. Pricing may vary based on provider policies, your access to rate that are not-publicly available, currency fluctuations, or other factors beyond our control.

4.7 Merchant of Record

For any third-party travel components booked through Anecdote (including but not limited to hotel reservations, transportation, or other activities), you acknowledge that the applicable third-party provider—or its designated payment processor—serves as the merchant of record. Accordingly, Anecdote is not responsible for processing or handling these payments, and its name will not appear on your payment method statement for such bookings.

Anecdote is, however, the merchant of record solely for any service fees that Anecdote directly charges to you. In those instances, any credit or debit card transactions may appear under Anecdote Travel LLC or its authorized payment processor on your statement. If you have any questions or disputes relating to payments for third-party services, you must address those with the relevant third-party provider or payment processor directly.

4.8 Refund Facilitation from Third Parties

While Anecdote may facilitate refunds with third-party providers (e.g. hotels), we have no control over the provider’s refund decisions, timelines, or methods. Any funds returned to you will be subject to the provider’s refund policies, terms, and conditions.

5. Disclaimer of Warranties and Limitation of Liability

Anecdote endeavors to provide exceptional travel planning and facilitation services. However, it is important for you (“Client”) to recognize the limitations, disclaimers, and exclusions of liability in relation to our services.

5.1 Disclaimer of Warranties

5.1.1 “As Is” and “As Available.”

To the fullest extent permitted by applicable law, Anecdote Travel LLC (“Anecdote”) provides all services, information, and materials on an “as is” and “as available” basis, without any warranty of any kind, whether express or implied.

5.1.2 No Implied Warranties.

Anecdote specifically disclaims all warranties—express or implied—including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

5.1.3 No Guarantee of Accuracy or Reliability.

Although we take reasonable care to perform our services, we do not guarantee the completeness, accuracy, or timeliness of information provided, nor the flawless execution of bookings. Your reliance on any information supplied by Anecdote is solely at your own risk.

5.1.4 Third-Party Services and Information.

Anecdote facilitates bookings with, and may provide information about, third-party providers (e.g., hotels, transfer companies). We do not control these third parties and make no warranties regarding their services, safety, quality, or availability.

5.1.5 No Warranty of Uninterrupted or Error-Free Service.

We do not warrant that our services or websites will be uninterrupted, timely, secure, or error-free, nor that defects will be corrected. We make no guarantee that our services will meet your requirements or expectations.

5.1.6 Jurisdictional Limitations.

Some jurisdictions do not allow the exclusion of certain warranties or conditions; therefore, some of the above exclusions may not apply to you. In such jurisdictions, these exclusions apply to the greatest extent permitted by law.

5.2 General Limitations of Liability

5.2.1 Reliance on Information.

We are not liable for any errors, inaccuracies, or omissions in the information provided or for any damages or losses resulting from your reliance on that information. This includes all forms of information provided by us, including but not limited to online content and verbal advice.

5.2.2 Verification by Clients.

While we make every effort to ensure accurate bookings based on the information you provide to us, you are responsible for verifying all details of your bookings (e.g., dates, personal identification, payment method). Anecdote shall not be liable for any loss or damage arising from incorrect or incomplete information supplied by you or from your failure to verify your booking details.

5.2.3 Non-Provision of Travel Components.

We are not liable if a third-party hospitality provider fails to provide, or inadequately provides, any travel component (e.g., canceled hotel reservation). Refer to Section 2.4 for more information on disputes with third-party providers.

5.3 Exclusion of Damages

To the fullest extent permitted by applicable law, Anecdote shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses resulting from:

This exclusion applies whether based on warranty, contract, tort (including negligence), or any other legal theory, whether or not Anecdote has been informed of the possibility of such damage.

5.4 Personal Injury and Property Damage

Anecdote assumes no liability for any personal injury, death, property damage, or other losses that may occur during, or be related to, Travel Components booked through Anecdote. Any such claims must be directed to the appropriate third-party provider and/or your travel insurance carrier.

6. Service Limitations

Anecdote’s services are provided on a best effort basis, and no guarantees are provided about the efficacy or accuracy of these services

6.1 Best Effort Basis

Our services are provided on a best effort basis. We commit to making all reasonable efforts to fulfill your requests and provide assistance tailored to your needs. However, clients acknowledge that certain circumstances may be beyond our control, such as unexpected weather conditions, availability issues (e.g., restaurants or events being fully booked), or other unforeseen disruptions. Clients also acknowledge that Anecdote may not be equipped to handle certain requests. While we strive to handle requests with speed and accuracy, clients acknowledge that Anecdote cannot guarantee that any given request will be successfully handled. Anecdote cannot be held responsible for the inability to fulfill any specific request due to such external factors.

6.2 Response Times

While we strive to respond to all inquiries and requests as promptly as possible, we cannot guarantee a specific response time. The nature of our service demands flexibility, and various factors, including the complexity of your request, time of day, and service demand, can affect response times. Requests made outside of Anecdote’s business hours may experience delays until we can address them the following business day. We appreciate your understanding and patience as we work to provide you with high-quality, personalized concierge service.

Anecdote’s standard business hours are 9:00 AM to 6:00 PM Pacific Time, Monday through Friday. We observe federal holidays and do not operate during regular business hours on those dates. Business hours are subject to change, and we will notify you of any updates via email, SMS, or WhatsApp.

6.3 Experimental Services

As mentioned above, Anecdote may, from time to time, offer experimental services. We will inform you if a request by you will require use of our experimental services. By opting to use our Experimental Services, you acknowledge that these services may have limited testing, are subject to change, and may not meet any specific requirements or standards. Anecdote makes no warranties, expressed or implied, and assumes no liability for any losses or damages arising out of or in connection with these Experimental Services. Anecdote will still render these services on a best effort basis.

7. Customer Responsibilities

As a valued client of Anecdote Travel LLC ("Anecdote," "we," "us," or "our"), your participation and cooperation are essential to the successful planning and booking of your travel arrangements. By engaging our services, you ("the Client") agree to the following responsibilities:

7.1 Accurate Representation of Information

You commit to accurately represent all personal and payment information required for the booking process. This includes, but is not limited to, your legal name, date of birth, gender, passport number, loyalty program numbers, and payment information. Providing inaccurate or incomplete information may result in booking errors, delays, or cancellations, for which Anecdote cannot be held responsible.

7.2 Verification of Bookings

You are responsible for reviewing the bookings and ensuring the details are accurate. Refer to section 5.2.

7.3 Verification of Travel Requirements and Provision of Travel Documents

While Anecdote will make efforts to inform you about the travel requirements for your destinations, any information or guidance Anecdote provides regarding passports, visas, vaccinations, or other travel documents is offered solely as a general reference and does not constitute legal, immigration, or other professional advice. Anecdote is not an attorney, governmental authority, or certified advisor in any such domain. You acknowledge that every traveler’s documentation requirements vary based on factors including passport nationality, current country of residence, vaccination status, and more. You are solely responsible for verifying these requirements—especially where they relate to specific visa, immigration, or health regulations—and ensuring their applicability to your individual circumstances. For authoritative and up-to-date guidance, consult directly with the appropriate embassy, consulate, or government agency. Anecdote shall not be liable for any losses or damages resulting from your failure to obtain or maintain the necessary documentation.

7.4 Timely Communication

You acknowledge the importance of timely responses to inquiries and messages from Anecdote. Efficient communication is crucial to ensure that travel planning proceeds at a reasonable pace and to avoid potential issues or delays in the booking process.

7.5 Prohibition of Fraudulent Activities

You agree not to engage in fraudulent activities related to your bookings. This includes, but is not limited to, making fraudulent bookings or initiating fraudulent chargebacks (e.g., disputing charges for non-refundable travel components where you expressly acknowledged the non-refundable nature of those bookings at booking time). Engaging in such activities may lead to immediate termination of our services and potential legal action.

7.6 Travel Insurance

We strongly recommend that you purchase travel insurance to protect against unforeseen circumstances such as trip cancellations, medical expenses, and lost luggage. While Anecdote may sell travel insurance administered by a third party to you, Anecdote does not directly provide or underwrite travel insurance. Anecdote is not licensed or qualified to provide official advice about the suitability of a specific travel insurance for your needs. Any decisions regarding the acquisition of travel insurance are solely your responsibility, and questions about these policies should be directed to the insurance provider itself.

8. Dispute Resolution and Governing Law

8.1 Dispute Resolution

In the interest of resolving disputes between you and Anecdote Travel LLC in the most expedient and cost-effective manner, you and Anecdote agree that any and all disputes arising in connection with these Terms of Service, your use of our services, or any aspect of the relationship between us, shall be resolved through binding arbitration. Arbitration shall be conducted under the rules of the American Arbitration Association or another recognized arbitration association, as agreed upon by both parties at the time the arbitration claim is filed. This arbitration will occur in Delaware, and the arbitration proceedings shall be conducted in English. The arbitration may be conducted in person, through the submission of documents, by phone, or online. The arbitrator must follow applicable law, and any award may be challenged if the arbitrator fails to do so. Except as otherwise provided in these Terms of Service, you and Anecdote may litigate in court to compel arbitration, stay proceedings pending arbitration, or to confirm, modify, vacate, or enter judgment on the award entered by the arbitrator.

8.2 Waiver of Jury Trial

You and Anecdote hereby waive any constitutional or statutory rights to go to court and have a trial in front of a judge or a jury. You and Anecdote are instead choosing to have claims and disputes resolved by arbitration.

8.3 Waiver of Class or Consolidated Actions

All claims and disputes within the scope of this arbitration agreement must be arbitrated or litigated on an individual basis and not on a class basis, and claims of more than one customer or user cannot be arbitrated or litigated jointly or consolidated with those of any other customer or user.

8.4 Confidentiality

All aspects of the arbitration proceeding, including but not limited to the award of the arbitrator and compliance therewith, shall be strictly confidential. The parties agree to maintain confidentiality unless otherwise required by law. This paragraph shall not prevent a party from submitting to a court of law any information necessary to enforce this agreement, to enforce an arbitration award, or to seek injunctive or equitable relief.

8.5 Governing Law

These Terms of Service and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the internal laws of the State of Delaware, without giving effect to any choice or conflict of law provision or rule.

8.6 Small Claims Court Exception

Notwithstanding the above arbitration provisions, either you or Anecdote may bring an individual action in small claims court if the claim is within that court’s jurisdiction.

9. Privacy Policy and Data Practices

9.1 Anecdote’s Privacy Policy and Data Practices

Your privacy is important to us. Anecdote Travel LLC is committed to protecting the privacy and security of your personal information. Our Privacy Policy, which outlines our practices concerning the collection, use, and disclosure of your personal information, is available at https://anecdote.travel/privacy.

We encourage you to read our Privacy Policy carefully to understand how we handle your personal information, your rights regarding your data, and how we ensure its protection. By using our services, you acknowledge that you have read, understood, and agreed to the terms of our Privacy Policy.

9.2 Third-Party Privacy

Anecdote works with third parties on your behalf in the provision of its services (e.g. when booking a hotel for you, we work with the hotel and their vendors). When we share or transmit your personal information to third-party providers for booking or other related services, the collection and use of your data by those providers are governed by their respective privacy policies. Anecdote is not responsible for the data protection practices of these third parties. Information on the third-parties involved in the rendering of services for your specific requests can be provided on request.

10. Indemnification

You agree to indemnify, defend, and hold harmless Anecdote Travel LLC, its officers, directors, employees, agents, licensors, suppliers, and any third-party information providers to the service from and against all losses, expenses, damages, and costs, including reasonable attorneys' fees, resulting from any violation of these Terms of Service (including negligent or wrongful conduct) by you or any other person accessing the service using your account.

This indemnification extends to and covers any claim, demand, or action brought against Anecdote or any associated parties, arising out of or relating to your use of our services, your violation of these Terms of Service, your violation of any rights of another, or your conduct in connection with the service. Anecdote reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will cooperate with Anecdote in asserting any available defenses.

11. Miscellaneous

11.1 Waiver of Rights

No failure or delay by Anecdote Travel LLC (“Anecdote”) in exercising any right, power, or remedy under these Terms of Service shall operate as a waiver thereof, nor shall any single or partial exercise of any right, power, or remedy preclude any other or further exercise thereof or the exercise of any other right, power, or remedy. Any waiver granted by Anecdote must be in writing and shall apply solely to the specific instance expressly stated.

11.2 Severability

If any provision of these Terms is found to be unenforceable or invalid under any applicable law, such unenforceability or invalidity shall not render these Terms unenforceable or invalid as a whole. Instead, such provisions shall be changed and interpreted so as to best accomplish the objectives of such unenforceable or invalid provision within the limits of applicable law, and the remaining provisions of these Terms will remain in full force and effect.

11.3 Force Majeure

Anecdote shall not be liable for any failure to perform or delay in performing its obligations under these Terms of Service where such failure or delay results from events or circumstances beyond its reasonable control (“Force Majeure Events”). Force Majeure Events include, but are not limited to, acts of God, natural disasters, war, terrorism, civil unrest, labor disputes, government actions, pandemics, epidemics, or any other event that renders performance commercially impracticable. In the event of a Force Majeure Event, Anecdote’s obligations under these Terms shall be suspended for the duration of the event, and Anecdote will make commercially reasonable efforts to minimize the impact on its customers.

11.4 Entire Agreement

These Terms of Service (including any additional terms and conditions incorporated by reference) constitute the entire agreement between you and Anecdote concerning the subject matter herein and supersede all prior or contemporaneous communications, representations, or agreements, whether oral or written. No other agreement, statement, or promise not contained in these Terms shall be binding on the parties. If any provision of these Terms is found invalid or unenforceable, the remaining provisions shall remain in full force and effect.

12. Contact

For any questions, concerns, or comments regarding these Terms of Service, or if you need support or further information regarding our services, please do not hesitate to contact us. Our commitment to providing you with high-quality service includes ensuring open lines of communication.

Email: hello@anecdote.travel

Mailing address: 1151 Walker Rd #636, Dover, Delaware 19904, United States

We encourage you to reach out to us with any inquiries you may have. Your feedback is invaluable to us as we strive to improve our services and your experience with Anecdote Travel LLC.